– GENERAL INFORMATION –
– OWNER OF THE WEBSITE AND CONTACT DETAILS
In compliance with Law 34/2002, of July 11, 2002, of services of the information society and electronic commerce, we inform you that the ownership of the domain www.cojinmimos.com and www.mimospillow.com corresponds to THINK PIPE LINE, SLU. The purpose of our website is the sale of products manufactured by our company, as well as the dissemination of information related to the prevention and correction of cranial deformities. The details of THINK PIPE LINE, SLU are as follows:
– Registered office: Avda. Doctor Fleming 13, Esc. B, Door 92, 17249 – Platja d’Aro (Girona).
– TAX IDENTIFICATION NUMBER: B17916883.
– Commercial Registry: Commercial Registry of Girona, volume 2496, Folio 73, inscription 1, section 9, page 42448.
You can contact us by telephone (+34 93 877 33 24), by e-mail: firstname.lastname@example.orgemail@example.com or in writing to THINK PIPE LINE, SLU, C/ dels Cintaires 9, 08242 – Manresa (Barcelona).
You acknowledge and agree that it is your responsibility to review these terms and conditions. In any case, the acceptance of these will be a previous and indispensable step to make any purchase.
– RESPONSIBILITY OF THINK PIPE LINE, SLU
THINK PIPE LINE, SLU strives to ensure the uninterrupted availability of our website. However, access may be temporarily suspended without prior notice for the purpose of maintenance, updating, repair or improvement.
– APPLICABLE LAW AND JURISDICTION
– TERMS AND CONDITIONS OF USE
1. USER ACCEPTANCE
A user is any person who accesses and/or uses the services of the website www.cojinmimos.com. By the mere use of this website, the user declares his acceptance without reservation of the present conditions.
The user undertakes to make proper use of the website, as well as to communicate true and complete data. The user will not provide, in any case, personal data of third parties without their prior consent.
2. INTELLECTUAL AND INDUSTRIAL PROPERTY
Mimos is a registered trademark at the Spanish Patent and Trademark Office (SPTO) and the European Union Intellectual Property Office (EUIPO). All contents (logos, images, documentation, graphic design or any other element subject to protection by intellectual or industrial property legislation) incorporated or accessible from this website, correspond exclusively to THINK PIPE LINE, SLU, which expressly reserves all rights over them.
Thus, the reproduction, distribution, public communication, transformation and, in general, any other form of exploitation of all or part of the contents of this website, without the prior and express authorization of THINK PIPE LINE, SLU, is prohibited.
– TERMS AND CONDITIONS OF SALE –
1. SCOPE OF APPLICATION
These conditions of sale regulate the purchase of products offered by THINK PIPE LINE, SLU, through the web.
THINK PIPE LINE, SLU offers its products through the Website and through its network of distributors, both nationally and internationally. The “Warranty” section shall apply to all Mimos® products purchased either through the website or an authorized physical point of sale.
2. PRODUCT PRICES
THINK PIPE LINE, SLU decides the retail price of its products and reserves the right to change its prices at any time (including during a particular campaign or sale). The prices of the products displayed on the Website include VAT (where applicable) but do not include shipping costs.
VAT will not be applied in countries not subject to VAT.
3. PURCHASE OF PRODUCTS AND FORMALIZATION OF ORDERS
The purchase process is very simple, whether it is the first time you are shopping at www.cojinmimos.com or if you have shopped before, as no prior registration is required.
a. In the “Products” section, choose the desired product and click on “add to cart”. A drop-down will open with the summary of your order and you can choose to continue shopping or checkout.
b. Once you have all the items you wish to purchase in your cart, the next step is to process the order and make the payment. You can view the contents of your shopping cart in the drop-down menu that opens when you place the cursor over the “Shopping Cart” icon in the upper right margin. There you can click on “checkout”.
c. Enter the requested data and check that the selected products are correct. Accept the terms and conditions of use and sale in order to finalize the order by clicking on “I confirm my order”.
THINK PIPE LINE, SLU will send, within a maximum period of 24 hours, an email acknowledging receipt and confirmation of the purchase made. If you do not receive the mail, it means that your order has not been placed successfully. If you require assistance in placing an order, you may contact our Customer Service Department through one of the contact details provided in the first section of this document.
4. PAYMENT OF THE PRODUCTS
THINK PIPE LINE, SLU offers the customer multiple payment options: by credit or debit card Visa, MasterCard, American Express, Visa Electron and / or other similar cards, through the PayPal system or by bank transfer.
For card payments, we ensure the confidentiality of payment information through the use of the REDSYS secure payment platform.
5. CANCELLATION AND MODIFICATION OF ORDERS
Customers may cancel or modify their order only if it has not yet been shipped. To do so, please contact our Customer Service Department at +34 93 877 33 24. No cancellation or order extension requests will be accepted via email. If the order has already been shipped, the customer may request a return according to the criteria indicated in the “Returns” section.
In case of order extensions, shipping costs may be modified, which will be specified on a case-by-case basis.
THINK PIPE LINE, SLU reserves the right to cancel any order.
6. SHIPPING COSTS AND DELIVERY TIME
THINK PIPE LINE, SLU undertakes to make every effort to ensure that the order is delivered in the expected conditions and at the address indicated. Orders are generally shipped within 1 working day after receipt of your payment, and in the case of cash on delivery, within 1 day after receipt of your order.
Shipping costs, as well as transit time, vary depending on the destination. For more information, see the shipping and returns page.
All delivery conditions mentioned on this website (shipping days, delivery time in working days, shipping date, etc.) are estimates and can in no case be understood as final or guaranteed delivery conditions. THINK PIPE LINE, SLU, cannot be held responsible for delays in the delivery of an order.
When you receive your order, it is very important to check that the packaging and the product are in good condition. If you notice any incident, you must report it within 24 hours. after receipt, since the transport company must be informed as soon as possible and the damage must be claimed. If this is not the case, THINK PIPE LINE, SLU cannot be held liable for any damage caused.
7. RETURN OF PRODUCTS
THINK PIPE LINE, SLU undertakes to replace with a new item all Mimos products that suffer any anomaly or manufacturing defect. No change will be made to products that show symptoms of misuse, alteration and/or deterioration by the customer.
a. The customer shall send to THINK PIPE LINE, SLU. an email (firstname.lastname@example.org) informing of the intention to return an item and the reason.
b. Upon receipt of the product to be replaced at our offices, our returns team will evaluate the reasons for the exchange. Subsequently, the new article will be sent. The exchange process is somewhat slower than the shipment of goods, since the product has to arrive at our facilities, be tested and shipped. Even so, we will do our best to get your product out as soon as possible.
c. THINK PIPE LINE, SLU will bear the shipping costs of the exchange.
In case of return due to causes other than manufacturing problems:
- The customer has 15 days from receipt of the order to request a return (email@example.com), taking into account that once this period has expired, the customer proves that he/she is satisfied with his/her purchase.
- Since our product is a medical device, for the sake of all our customers this product must keep its original packaging intact for its return. Therefore, under no circumstances will we accept the return of items that have been opened and/or used.
- The customer assumes the costs of shipping and return of the product, which must be sent by their own means to: MIMOS, C/ dels Cintaires 9, local. 08242 – Manresa (Barcelona), Spain.
- In the event that the product presents any anomaly or damage upon receipt at your home, you must indicate it on the delivery note of the carrier. No claims will be accepted for anomalies in the appearance of the product more than 24 hours after delivery. The customer must send THINK PIPE LINE, SLU. an email (firstname.lastname@example.org) indicating the reason for the return and the order number, as well as attaching a copy of the delivery note. Once the customer sends us the product and the requested documents, the product will be credited.
- Once the customer sends us the product and the requested documents, the product will be credited. The product will be credited through the same channel through which the payment was made.
8. WARRANTY OF THE PRODUCTS PURCHASED
Our products have a general two-year warranty. THINK PIPE LINE, SLU reserves the right to repair/replace any defective component under warranty. The guarantee of our products will only be applicable to its first owner/user. For this purpose, proof of purchase will be required.
- THINK PIPE LINE, SLU will not accept under warranty any deficiencies caused by misuse: improper use or maintenance of the product, mistreatment or neglect, improper handling or alteration of the product without prior authorization from the brand.
- The product must always be used strictly following the manufacturer’s instructions. Otherwise, the product could be damaged, losing its guarantee.
- The warranty does not cover general wear and tear of the products.
- Damage caused by external factors will not be taken into account: friction, sharp objects, chemical products, etc. The Mimos Pillow is made of soft and delicate materials. Rips, tears and cuts (especially caused by the washing machine) will not be covered by the manufacturer’s warranty.
- THINK PIPE LINE, SLU will not accept as a reason for warranty the “ineffectiveness” of the product. The Mimos Pillow is a complement to the treatment of cranial deformities, and its degree of effectiveness is subject to different factors (genetic factors, the baby’s age, severity of the ailment, cranial morphology or time and form of use) and in some cases may require complementary and/or alternative measures.