Our products have a general warranty of two years. Mimos® reserves the right to replace any defective product under warranty.
The warranty will only be applicable to the first owner/user of the product. Therefore, proof of purchase will be required.
Mimos® is compromised to replace any defective products with a new item. The return of products that show any symptoms of misuse, alteration or modification by the client will not be accepted.
In order to request a return, the client must contact us by mail (firstname.lastname@example.org) or by phone (+34 938773324) to inform of his intention of returning an item and the reason.
Costumers have 15 days from the receipt of the product to request a return and refund. The client must contact us by mail (email@example.com) or by phone (+34 938773324) to proceed with the return of the products. Once this period has expired, it is considered that the costumer is satisfied with his purchase and no return requests will be accepted.
Our products are classified as medical devices, and for the benefit of all our customers, the products must keep its original packaging intact for its return. Therefore, the return of items that have been opened or used will not be accepted in any case.
The customer will assume the shipping costs (if applicable) and the return cost of the product, which shall be sent by its means to: THINK PIPE LINE, SLU, C/ dels Cintaires 9 (local), 08242 Manresa (Barcelona), Spain.