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Return Policy and Warranty

returns

The customer has 15 days from receipt of the order to request a return.


Due to the fact that our product is a medical device, under no circumstances will we accept the return of items that have been opened and/or used.


The customer assumes the shipping costs (if applicable) and the costs of the return of the products, which must be sent to us by their own means.

Address:

Think Pipe Line, SLU
C/ dels Cintaires 9, local 
08242 Manresa (Barcelona)
Spain

Para realizar una devolución, siga los siguientes pasos:

1

Request a return to administración@infocefalia.com, informing of the intention to return an item and the reason.

2

Prepare the items and ship them to our facility with the carrier of your choice. We recommend using a service with tracking information.

3

Once we receive the items and check that they meet the requirements (new and unopened), we will proceed with the refund.

Warranty

Our products are covered by a general two-year warranty.


Mimos® reserves the right to repair/replace any defective component under warranty. We undertake to replace with a new item all products that suffer from any anomaly or manufacturing defect. No exchange will be made for products that show signs of misuse, alteration and/or deterioration on the part of the customer.


The warranty of our products will only be applicable to their first owner/user. For this purpose, proof of purchase will be required.


  • Defects caused by misuse will not be accepted as grounds for warranty: improper use or maintenance of the product, mistreatment or neglect, improper handling or alteration of the product without prior authorisation from the brand. The product must always be used in strict accordance with the manufacturer's instructions. Failure to do so may damage the product and void the warranty. 

  • The warranty does not cover general wear and tear of the products. Damage caused by external factors will not be taken into account: friction, sharp objects, chemicals, etc. The Mimos® cushion is made of soft and delicate materials. Rips, tears and cuts (especially caused by washing machine) will not be covered by the manufacturer's warranty.

  • Ineffectiveness" of the product will not be accepted as a reason for warranty. The Mimos® cushion is a complement to the treatment of cranial deformities, and its degree of effectiveness is subject to different factors (genetic factors, the age of the baby, severity of the ailment, cranial morphology or time and form of use) and in some cases may require complementary and/or alternative measures.