Return Policy and Warranty

WARRANTY

Our products have a general warranty of two years. Mimos® reserves the right to replace any defective product under warranty.

The warranty will only be applicable to the first owner/user of the product. Therefore, proof of purchase will be required.

• Mimos® will not accept products under warranty that show any sign of misuse: improper use or maintenance of the product, negligence, manipulation or undue alteration of the product without prior authorization of the brand. The products must always be used strictly following the manufacturer’s instructions. Otherwise, the product could result damaged and lose its warranty.

• The warranty does not cover the general wear of the products. Damage caused by external factors such as friction, sharp objects or chemical products will not be taken into account. Mimos® pillow is composed of soft and delicate materials. Rips, tears and cuts (especially caused by the washing machine) will not be covered by the manufacturer's warranty.

• Mimos® will not accept the “non-effectiveness” of the product as a warranty. Mimos® pillow is a complement to the treatment of positional cranial deformities, and its degree of effectiveness is subject to different factors such as the genetic itself, the age of the baby, severity of the disease, cranial morphology and time or manner of use. In some cases, complementary and/or alternative measures will be required.

RETURNS AND REFUNDS

Mimos® is compromised to replace any defective products with a new item. The return of products that show any symptoms of misuse, alteration or modification by the client will not be accepted.

In order to request a return, the client must contact us by mail (administracion@infocefalia.com) or by phone (+34 938773324) to inform of his intention of returning an item and the reason.

Regarding to returns unrelated to manufacturing defects:

Costumers have 15 days from the receipt of the product to request a return and refund. The client must contact us by mail (administracion@infocefalia.com) or by phone (+34 938773324) to proceed with the return of the products. Once this period has expired, it is considered that the costumer is satisfied with his purchase and no return requests will be accepted.

Our products are classified as medical devices, and for the benefit of all our customers, the products must keep its original packaging intact for its return. Therefore, the return of items that have been opened or used will not be accepted in any case.

The customer will assume the shipping costs (if applicable) and the return cost of the product, which shall be sent by its means to: THINK PIPE LINE, SLU, C/ dels Cintaires 9 (local), 08242 Manresa (Barcelona), Spain.